A couple of months ago, I wrote about a curious charge of $40 from Enterprise (read the post for background). The gist of it is Enterprise Rental Car stuck me with a fee that they could not substantiate. They claimed I ran a toll while driving one of their cars and that they've:
decided to pay the fine for me
decided to charge me a 33% "admin fee" for that privilege
decided to wait several months before notifying
decided to charge the fine + admin fee to my credit card.
So I did what anyone should: I called them to dispute it. Didn't get anywhere with them so I filed a dispute with American Express. After a couple of disputed charges, Amex ruled in my favor and I thought all was done. Well, guess what? It's not! Apparently, Enterprise really wants their money. So they've
decided to send me another notice (with no mention of our prior entanglement)
decided to change the fine from $30 to $25 (no reason given)
decided to call it a "parking fee" (that's what their customer service rep told me. When I told her that E-ZPass Maryland doesn't do parking, she didn't have a good explanation).
Anyway, I just called up Amex and explained the situation. They cancelled my card and another is in the e-mail. So now that Enterprise can't put unauthorized charges on my credit card, I would like to see what they do next. If it takes going to small claims court...well I have some vacation time saved up.
Yeah I know I've spent way more than $40 (in terms of time) on this case, but it's the principle (not principal) of the matter.
BTW, someone from Enterprise apparently read my initial blog and got in contact with me. I have contacted him since I got the new letter and he's looking into the issue. So score 1 for their web "social network monitoring" group.