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Showing posts from December, 2011

Sorting vs Filtering

I wrote before about misuse of To:, Cc: and Bcc: in email communication. This is another one of those posts.  vs  I often get email from customers that lead me to believe that they don't understand the difference between sorting and filtering a list. Usually I come to this conclusion after reading their email, getting confused myself and having to read the same email 2-3 times before I realize "oh yeah, this is another person saying sort when she means filter". Let's go to the dictionary: sort (verb): a   :   to put in a certain place or rank according to kind, class, or nature   b   :  to arrange according to characteristics  filter (verb):  a   :  to pass (something, such as a gas or liquid) through a filter to remove something unwanted  So when it comes to lists, sorting arranges the list in a particular order. Whereas filtering temporarily reduces the amount of record in the list (perhaps so you can focus on a smaller subset). How do you know wh

My black friday nightmare with, Part 2

One of the things I left out of my post about my nightmare buying a TV from was that I used Consumerist's recipe to launch an EECB (Executive Email Carpet Bomb) on Walmart. Following the recipe, I composed an email and sent it off to 4 variants of the email of their Executive Vice President of General Merchandise. So who called me yesterday? Amberly from's Executive Escalation Department . Yeah it got that serious! She explained the same thing as the other robotic agents I had been talking to. However she promised to escalate to the billing dept. Did I believe her? Not entirely but she sounded more confident than the others. Especially since she was from the Executive Escalation Department. I asked how she learnt about the case and she said they got my email (sweet!). About 30 minutes later, Amberly called me back and she had actual information for me. Apparently, orders are randomly flagged for review by Walmart. My first order for the 55 inch was fl