Forward several weeks later and I get an e-mail from my company's HR person saying I still had $43.34 left over. After I got over the shock, I searched my hotmail account and luckily I still had the order confirmation from CVS. I pdf'ed it and uploaded it to PayFlex. Thinking that was the end of it, I checked this morning and low and behold I still had $43.34 left over. Turns out they paid the CVS claim from this year's plan.
I called their customer service said their system shows CVS processed the payment on 1/6/2010. I said that's great but I have a receipt that shows I bought the items on 12/31/2009. Anyway to cut a long story short, her position was this:
- If I had used any other credit card, merely submitting a claim with my receipt showing 12/31/2009 would have been good enough to get the claim processed in the correct year
- However, since I used my PayFlex MasterCard, they have to go by the processing date from CVS. So essentially, by using their debit card I am subject to the whims of CVS.
I understand the need for organizations to have systems but I hate that people seem to surrender their ability to think. At least in this case, they had a procedure, albeit one that relied on archaic technology, in place. The last time this happened to me, I spent an hour on the phone with VA's DMV trying to make the woman see that their system was wrong. In the end, I got a letter of apology, a free record of my driver's license history and a massive headache.