Anyway, Lara rented a car from them in March. Put the EZ Pass on the dash and drove the car to and from NJ. Fast forward almost a month later, I get a letter from Enterprise. The gist of it was "Hello, the car you rented 4 weeks ago got a citation from NJ transit for $30 for running a toll. We have done you the favor of paying the citation for you and have billed you an additional $10 for that pleasure. Please visit our fancy schmancy website to automatically pay with your credit card. Or we will bill it to the credit card you paid with."
That's $10 for a $30 "charge" (I'll get to why charge is in quote shortly). That alone is so ridiculous I almost laughed. Why would I want you to pay a citation on my behalf for a 30% charge.
Now to make matters worse, they (Enterprise) provided no proof that they did receive a citation from NJ Transit. So I called NJ Transit and they said "Ask Enterprise to send you the citation, then call us to discuss why your ez pass transponder didn't work". So I called Enterprise and the customer service rep said "we don't keep records of the citations we receive. We just get them electronically, pay them and charge you $10 for the courtesy. I can waive the $10 charge".
Now most people would have taken this as a victory and gladly paid the $30. But I said "hell no!" You want to bill me for a phantom citation, you have to provide proof of it. Not my problem you receive them electronically. She wouldn't budge so I said "whatever, charge it to my Amex. I'll dispute it and you can deal with the might of Amex".
I watched my Amex and sure enough the charge came through a few days later. I immediately disputed it and asked for "proof of the citation". Today, after some push back on my part, Amex filed in my favor.
- Always pay with a credit card
- When a company pays a citation and then bills you, don't be afraid to ask for proof
- If a company fails to see reason, use the might of your credit card company to your advantage
Oh btw, since then I have rented from Enterprise and I'll rent from them in the future. And if they bill me again for spurious charges, I'll sic Amex on them :)