Like Frankenstein, the case of the curious charge from Enterprise is back alive....

A couple of months ago, I wrote about a curious charge of $40 from Enterprise (read the post for background). The gist of it is Enterprise Rental Car stuck me with a fee that they could not substantiate. They claimed I ran a toll while driving one of their cars and that they've:

decided to pay the fine for me
decided to charge me a 33% "admin fee" for that privilege
decided to wait several months before notifying
decided to charge the fine + admin fee to my credit card.

So I did what anyone should: I called them to dispute it. Didn't get anywhere with them so I filed a dispute with American Express. After a couple of disputed charges, Amex ruled in my favor and I thought all was done. Well, guess what? It's not! Apparently, Enterprise really wants their money. So they've

decided to send me another notice (with no mention of our prior entanglement)
decided to change the fine from $30 to $25 (no reason given)
decided to call it a "parking fee" (that's what their customer service rep told me. When I told her that E-ZPass Maryland doesn't do parking, she didn't have a good explanation).

Anyway, I just called up Amex and explained the situation. They cancelled my card and another is in the e-mail. So now that Enterprise can't put unauthorized charges on my credit card, I would like to see what they do next. If it takes going to small claims court...well I have some vacation time saved up.

Yeah I know I've spent way more than $40 (in terms of time) on this case, but it's the principle (not principal) of the matter.

BTW, someone from Enterprise apparently read my initial blog and got in contact with me. I have contacted him since I got the new letter and he's looking into the issue. So score 1 for their web "social network monitoring" group.

Comments

Time Travel

On November 25th , I ordered a couple of items from Bed, Bath & Beyond. It was late on Thanksgiving, I was up and decided to take a quick look at early Black Friday deals. The air fryer I had been eyeing for a few months was finally on sale. And I needed a comforter set. So why not kill 2 birds with one stone? I ordered both items for delivery (2-3 business days). Whatever, not an urgent need. Friday afternoon, I received an email from BBB, my items have been split into 2 shipments. The first shipment is on the way. Here's the tracking number. Oh nice...I clicked on the tracking number and got this: I do not list in NJ Go ahead, click on it and take a look at the dates. According to that tracking info, the package was shipped on October 13th! Yeah, that's the reason for the title of this post. Somehow, BBB issued an already-used tracking number for my shipment. It gets worse. Both shipments were assigned different used tracking numbers. Both tracking numbers were for pac...

The Ron Rivera Inconsistency

Ron Rivera is an interesting coach. As a man, he's very well respected in the world of football. Maybe not loved but definitely very highly respected. Everybody speaks of his integrity, his leadership, his ability to command the respect of his players and no matter how bad the seasons gets, his players never seem to throw in the towel. Even in the back end of losing seasons (which is all he has so far with the Commanders), his teams find ways to win games they have no business winning. So why then does he confound people with his words and actions? In the last 4 years as Commanders coach, there's hardly a criticism of his stewardship of the team without a prefix of "great man". And yet, he lies...a LOT! He changes his tune every time he speaks to the press. He throws players under the bus as a matter of routine (Landon Collins, William Jackson III, Chase Young, Jamin Davis, Emanuel Forbes are stuck to the bottom of Ron Rivera's bus). And with the latest leaks tha...

I've come to bury soccer, not praise it. Run track.

One of the things about having only twins is that you get to experience certain parenting events just once. For example, both kids will go through the college process together. This means you go in with zero experience, learn on the fly and when it's over, you have all these knowledge and experience that's basically useless to you. Take the Terrible Twos...it's double the trouble for you but once it's over, it's over. Unlike those who space out their children and have to repeat the process 2, 3 years later. Or (oops) 10+ years later. Both of my kids play travel soccer. Because soccer is literally my first love, everybody thinks I either pushed them into playing soccer or strongly encouraged them. Which is totally untrue. We put them in different sports...gymnastics, martial arts, basketball (a complete and total waste of money, these kids have zero basketball interest and ability), kids art and indoor tiny tots soccer. I love soccer but I don't expect anyone el...

Politics.NET

Search This Blog