On July 4th 2011, I spent over $1500 at Value City Furniture on living and dining room set. I shouldn't have. I should have done somewhere else. Because Value City Furniture sucks. Here's what I wrote to them:
I am writing to tell you about my horrible experience shopping in New Carrollton your store. I bought a living room set (3-piece sectional) on July 4th. About a month after delivery, I noticed that both the sofa and loveseat had ripped. I called in to have it repaired. At this point, I was already disappointed with the quality of the furniture. The fillings inside the cushion were already coming out and the 1-month old sectional already had the appearance of a much older couch. To make matters worse, the rip that was repaired came back exactly 2 days after repair (and I was out of town for those 2 days!). Needless to say, at this point I was very disappointed with the quality of VCF's merchandise and repair expertise. After several calls to the store, I eventually got a manager to let me return the sectional for a replacement. This time I picked one of your American Signature brand and also paid for the fabric protection plan. At this point all VCF had to do was deliver the furniture and *drop off the registration package for the fabric protection plan*. Sadly, this wasn't done competently. They delivered the furniture but didn't deliver the registration package. Since I *have* to register my protection plan in order for it to be effective (even though I have already paid for it), I found this to be a very egregious error on the part of VCF. Because if I hadn't remembered, I would have just wasted money on the protection plan since it will not be effective for lack of registration. Once again, I've had to make multiple calls to the store in order to rectify a mistake that's not of my doing.
At this point, I am tired of VCF and I would not be exaggerating if I said this is the worst furniture purchase experience I have had. Sadly, I can't return the furniture since it's well outside your 7-day return policy but if I could I would even if that means I have to sit on the floor until I can buy another couch from a furniture store that sells quality merchandise and can provide a better experience for its customers.
My invoice # is xx-xxxxxx; original purchase date: 7-4-2011; original service date: 8-19-2011;