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Why I'll never rent from Blockbuster

Blockbuster sucks! I know that's not news but one would think a company facing strong competition (and losing btw) from Hulu, Netflix and even from public libraries would try to not suck as much. But they don't even try.

So it's the saturday morning after we came home with the twins and I get a call from one of those automated systems. What was the reason for the call? Apparently, blockbuster thinks I owe them $38. What's the bill for? The automated system doesn't know and can't say. But it does provide an easy way for me to pay the bill with a credit card over the phone. What? At the very least I would expect the system to know what the bill was for.

Anyway, I waited till the local BB store opened. Called them and got the manager on the phone. She claimed they couldn't find some movies that I had returned (one of which was 7 Pounds by Will Smith. A total crapfest if I must say). Thus they have charged the movies to my account. Well I know I returned the movie. So we went back and forth and she finally acquiesced and promised to clear my account.

A week later, the same freaking robot calls me for the $38. I called the same BB store and the person that picked up gave me the same spiel (goes to search on the shelf, doesn't find it, comes back to ask me for money). I am like dude, I am not paying money for movies I do not have. I asked about the manager that promised to clear my account and he said they did inventory and maybe that's why the charges went back. That doesn't make sense but whatever!

Now why am I so sure I returned the movies? Because
  • I made sure I returned every rental before the babies came
  • this has happened before. In that case, BB claimed I rented the same movie twice in the same hour. How ridiculous is that? Why would anyone rent a movie twice?
In that case and in this case, these guys working there are morons (at best) and thieves (at worst). So I am closing my account for good and will rely on basic cable, hulu and free movies from PG County library (oh yeah that's the secret. Save money by renting for free from the library).

I don't why these things seem to always happen to me. But I can't keep paying good money for services I don't consume.

BTW, Howard County General Hospital finally got back to me. I've gotta call the lady back (but she's promised to reverse the charges).

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