Skip to main content

How HCGH justifies their $240 cable bill

So I wrote about how HCGH charges $240 per month for basic cable and local phone services last week. Today, I returned their call and here's their justification for putting the burden of cancellation on the (sick) patient:
  • the charges for the phone and cable is spelled out in the consent form that new patients fill out upon admission to the hospital. This is the same consent form that grants the hospital the right to treat you. So if you don't consent to cable+phone charges and treatment, the doctors can't treat you. How nice!
I asked why not make it two forms: one for cable tv and one for treatment. God knows patients have to sign enough forms during the admission process. Their answer:

"Our patients have requested that the admission process be streamlined". Oh yeah, streamlined my foot. Wouldn't it make more sense to not turn on the service until a patient requests it? Instead, they waste their employees' time reversing silly charges. Or perhaps, not enough patients call in to complain and thus HCGH makes a nice little sum of money each month.

Either way, when planning to use HCGH (an otherwise excellent hospital) be sure to
  • call the hospital and have them turn off the basic cable non-flat-screen tv
  • call 1-800-775-8352 to ensure you are not billed upon discharge

Comments

Popular posts from this blog

InfoPath & SharePoint (Part 1)

A departure from sports and politics. This one is about technology.

InfoPath sucks and SharePoint is the most expensive piece of crap ever. InfoPath, as a development environment, has absolutely no redeeming value. It's worthless and if your boss ever thinks of using it, you have three options:

convince him not to (not easy once he's been brainwashed by the Microsoft marketing presentations)use one of Al Gore's lockboxes to store away your sanity 'cos you'll lose it. Also, pad your estimates very generously. You'll need every bit of time you can get.
quit immediately while you still have your sanityFirst, InfoPath:

To me InfoPath is like programming in assembly language. Sure it makes it easy (too easy in fact) to bind data to controls. But it doesn't provide you with easy access to your controls. Why is this important? Say you want to disable a button:

in most technology: buttonA.enabled = false (or something similar).

In InfoPath, you simply can't do this.…

Career 101: Dunk, layup or dribble out of bounds?

Saw this on Whisper:


The way I see it, this dude has 3 options:
Reject the $55K increase and stick with his old job that he loves (dribble out of bounds)Take the $170K to his current boss and negotiate for a raise (layup)Take the $170K job, stick with it for a year and then bounce (dunk) The first option is what I call a poor person's advice. It sounds very noble...very "get a job you love and you'll never work". Well I am here to say that's bullshit (mostly). This is business; you should always get the most you can. Besides, this is a chance for this dude to change his baseline salary for future jobs. At his current job, getting that $55K will take several years because corporate America isn't going to offer you more than a token raise each year.

My advice would be to take the $170K offer to his current manager and get him/her to match it or raise his current salary. That's the layup option. It's not too money-hungry and doesn't summarily leave $5…

What to do?

I recently bought one of those wireless earbuds from Amazon. I spent some time researching all the available options and finally picked this particular one. It was highly rated on Amazon 5 stars from 54 reviewers (most of them "verified purchase"). Not great but not bad. Anyway, the earbuds arrived and I found this in the box:

Hmm, OK. Very mysterious. As instructed, I sent them an email for further information. Here's what I received:

Funny thing is I really like the ear buds. Excellent build quality and thus far, great performance. They reconnect to my phone 2-3 seconds after taking them out of the case. It's easy to create a good seal...sometimes so good I get that underwater feeling one gets with noise cancelling headphones. Even without the 40% incentive, I would have written a review...that's how much I like the ear buds. But now I feel weird about doing it. I wonder how many of those 54 5-star reviews were motivated by a 40% discount.

As for the 40% discou…