Friday, January 30, 2009

Google arrogance: Chrome vs Hotmail

Chrome is Google's new browser. So far it hasn't overtaken any of the major browsers in terms of user adoption. I have switched because it's much faster and uses less memory than Firefox. But it does have it's shortcomings (after it's just a baby compared to the others).

Now I have noticed that Microsoft's Hotmail doesn't quite work in Chrome. You basically can't type anything. So while it's good for reading your hotmail email you can't really really. 

Today, I saw Google has come out with a work-around for the problem: simply pose as Apple's Safari browser and Hotmail works fine. Minor fix! But leave it to these 2 big guys to get in a spitting match about whose fault is it and who should respond faster with a fix:

Google position: Normally you think of Web pages being faster to update than client-side software downloads. In this case though, Chrome updates near-weekly, much faster than Hotmail did. Another illustration that velocity and speed of iteration matter (We are better than Microsoft even though our browser is bare bones)

Microsoft: That's a rather naive statement. You think that Hotmail is a Web page and you expect a service with hundreds of millions of users and thousands of servers to stop what it's doing, fix a bug for a browser that the majority of its customers do not use, and spin up an out-of-band release? We've already committed to addressing this issue in our next service release (already started to roll out to the site) which IMHO is an acceptable reaction (f**k you, we've got better things to do. Call us when your puny little browser gets mass adoption)

Google: Google runs Web services with many users and servers too and we launch changes weekly or faster :-p We run gmail and we do it better than you do Hotmail )

In this case I think Microsoft is right. Why should they get bent out of shape fixing their product because a niche browser doesn't display it well? Unless of course, the niche browser is backed by an arrogant giant.


BTW, they didn't actually say the stuff in red. That's my translation :)

1 comment:

  1. LOL. They always have a pissing contest. What amazes me however is how come Chrome hasn't been fully ported to the mac despite Google's CEO sitting on the board of Apple. They should work closer together to fix that itch. On the PC, it's always chrome for me, not unless I have to hop on a Sharepoint based site requiring a ton of Activex controls for version control of documents.

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